Overview

We are committed to ensuring that your donations are handled with the utmost care and respect. We understand that there may be instances where a donor may need to cancel a donation. This policy outlines the procedures and conditions under which a donation can be canceled and refunded.

Cancellation Conditions

• Donations can be canceled within 7 days of the donation date. Requests made after this period may not be eligible for a refund.
• The cancellation policy applies to donations made via our website. Donations made through third-party platforms or events are subject to the respective platform's or event's cancellation policies.
• Only one-time donations are eligible for cancellation. Recurring donations can be canceled for future transactions but not retroactively refunded.

Cancellation Process

1. To request a cancellation, please contact our donor support team at [email/contact form link]. Include your donation details, such as the donation amount, date, and transaction ID.
2. Our team will verify your donation details and the eligibility of your request. We may require additional information to process your request.
3. Once verified, cancellations will be processed within 14 business days. Refunds will be issued to the original payment method used for the donation.

Refund Policy

• Eligible cancellations will receive a full refund of the donation amount.
• You will receive an email notification once your refund has been processed.
• Donations made in exchange for goods, services, or event tickets are non-refundable. Additionally, donations that have already been allocated or used for specific projects or causes may not be refundable.

Exceptions

• In case of technical errors resulting in multiple charges, please contact us immediately. We will work to rectify the issue promptly.
• In exceptional circumstances, we reserve the right to issue refunds at our discretion, even if the cancellation request falls outside the standard policy.

Contact Information

For any questions or to request a donation cancellation, please contact us at:

Email: [email protected]
Mail: No 37/2, Nanjappa RoadShanthinagar, Bangalore South,Shanthinagar S.O, BANGALORE, Karnataka 560027 IN